At Allcare.co.uk we pride ourselves on our quality of service and after sales support. Our after sales support team are there to ensure you remain happy with your purchase and are able to obtain support in the unlikely event your purchase develops a fault. We employ a team of qualified and experienced engineers who are able to carry out manufacturer approved repairs to all our products. In the interest of responding to faults quickly we occasionally outsource this work to other companies.
In the unlikely event your purchase does develop a fault please contact our support team on 0800 020 9468. We may ask you to assist us in determining what the problem may be, to do so you will not require any technical knowledge and questions will be based on your observations.
Types of Warranty
All the products on the allcare.co.uk website are sold with a manufacturers warranty to cover the full cost of parts and labour. We offer two different levels of warranty that vary depending on your purchase.
On Site (OS) Warranty
Our On Site Warranty provides a full repair service at your home should your purchase develop a fault during the warranty period. All diagnostic and repair work will be undertaken by qualified service engineers at our expense.
Return to Base (RTB) Warranty
Purchases that are covered by our return to base warranty will need to be returned to our workshop so that diagnostic and repairs may be carried out. You may bring your purchase to our workshop yourself otherwise the item will need to be sent by courier at our expense. We therefore recommend where possible you retain the original packaging so that it will be protected during shipping.
Rise and Recliners
The manufacturer’s warranty does not extend to replacement of items due to normal wear and tear which includes any of the following:
- Light bulbs and fuses
- Motor brushes
- Seat upholstery and plastic shrouds